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# Are pets allowed?

Yes, we allow pets on rides, subject to the following guidelines:

### For Companion Pets and Emotional Support Animals:

* Riders must book a **Private Ride** or **Door-to-Door Ride**.
* **Companion pets and emotional support animals are not permitted** on shared rides.
* Pets must be **secured in a travel kennel or soft travel bag** for the duration of the ride.
* The pet and travel kennel must be able to **fit safely in a standard 4-door sedan**.
* Only **one pet per ride** is permitted.
* Riders should notify their driver directly about traveling with a pet or ESA once the driver details are shared, allowing for preparation and better coordination.
* Any pet-related damages resulting in excessive cleaning may incur a cleaning fee.

# Addressing "No Pets" Confirmations for Pet Rides

If your booking confirmation mentions "no pets" but you have booked a **Pet Ride**, this means:

* Your booking automatically qualifies as a **Private Ride**.
* Specific pet accommodations override the general "no pets" confirmation notice.

### For Service Animals (ADA-Compliant):

* Riders traveling with an **ADA-recognized service animal** are permitted to:

* Bring their service animal **without a travel crate**.
* Ride on **shared rides** or any other ride type.
* Drivers **may not**:

* Ask about the rider’s disability.
* Request documentation for the service animal.
* Drivers **must**:

* Assume the service animal is necessary.
* Allow the service animal to sit safely in the rider’s passenger area.
* If a service animal causes a disruption or significant safety concern during the ride, drivers should **contact Hitch Support immediately** for guidance.

### Important Reminders:

* If a driver accepts a pet in violation of these policies (for example, allowing a companion pet on a shared ride without a kennel), Hitch may not be able to provide support for any resulting issues.
* Drivers have a **legal obligation** under the Americans with Disabilities Act (ADA) to accommodate riders with service animals.
* **Discriminating against riders traveling with service animals is prohibited** and may result in removal from the platform.

### Contacting Support

If you encounter a situation where pet or service animal requirements are not met, please **contact Support via the Hitch app**.

You can also find more details in your **Driver Resources tab** in the app.  
​

### Cancellation Policy

Cancellation policies vary by product and route. The applicable cancellation terms will be displayed:

* On the **booking confirmation screen**, and
* On the **cancellation screen**.

**Questions?**  
Check out our other help center articles [here](http://help.ridehitch.com/en/) or send us a live chat in the app.