> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.hitch.com/sitemap.xml
> Use this file to discover available pages before exploring further.
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# Lost item?

If you think you left something behind, we’ll try to contact your driver to check if it was found.

* As soon as you notice the item is missing, contact us via **in-app chat** or through our website.
* Provide **specific details** about the item and where it may be in the car. A photo is helpful if available. Include your trip details when reporting the issue, such as the date, time, and route.
* Most cases are resolved within 24-48 hours, and our support team will keep you updated during the process.

### What To Do If an Item Is Not Found

Sometimes, a driver may report that your item is not in the vehicle. In such cases:

* Double-check pick-up locations or places visited before the ride.
* For valuable items, take preventive steps like locking bank cards or replacing important documents.

### Important Notes

* Riders are responsible for their belongings. **Hitch and drivers are not liable** for items left behind, and we cannot guarantee recovery.
* If an item is found, we’ll connect you and the driver via the phone numbers on your profiles.
* You and the driver will coordinate the return directly. Drivers are **not obligated** to return lost items.
* Please **only contact drivers during business hours** and be respectful of their time.
* Drivers may be on the road or in a different city, so arranging a meetup may take time. We recommend meeting in a **public place** for safety.