After Submission
After submitting your driver application on the Hitch app, you will be returned to the home screen. Your application has successfully been sent in for review and approval.
Approval Time
We're a small team; approval can take time as we manually manage each application. We are always hiring drivers, so if your application is in process, we will move it through the approval flow as best we can.
Common reasons for delays include factors such as incomplete information on applications, discrepancies in submitted documents, or high application volume. Ensuring that all submitted details are accurate and up-to-date can help minimize delays.
Watch your email for the next step. Unfortunately, we are unable to provide specific status updates right now. Wait time may vary depending on the validity of your documents and the processing time for the background check. Usually this happens within a few days. During the background check phase, you will receive an email from our partnered background check service provider with further instructions. Be sure to follow these instructions promptly and check both your inbox and your spam folder for updates. To ensure timely communication, confirm that your contact details, such as email and phone number, are accurate within your Hitch app profile. To initiate your background check, expect to receive an email from Checkr, Hitch’s background check partner, once your application reaches this stage. Open the email, provide the necessary consent, and submit required documents as instructed. If the email isn’t visible in your inbox, search your spam or junk folders using the keyword "Checkr." If you still can’t find it, contact Hitch support to resend the invitation.
Approval Notification
You will receive an email with your approval once you've been accepted as a driver. This email will provide the final steps to start driving with Hitch. Once approved, please review the Driver's Resources tab in-app. It has all the information to be successful with Hitch.
After receiving this email, additional onboarding steps may be required. Ensure you complete tasks like accepting Hitch’s driver agreement, adding a bank account on file for payouts and updating your profile as outlined in the instructions.
Why Drivers Might Not See Trip Information
If completed onboarding steps still prevent you from seeing ride information, check the following:
Ensure your vehicle meets Hitch guidelines.
Confirm your documents' validity (e.g., driver’s license, insurance).
Log back into the Hitch app to refresh your profile. If these checks don’t resolve the issue, contact Hitch support at [email protected] for further assistance.
How Do I Initiate, Troubleshoot, or Track My Hitch Background Check?
Understanding the steps required to initiate, troubleshoot, and track the background check process is essential for a smooth approval experience.
Background Check Timelines
Background checks generally take a few days to complete, but this varies based on document verification and Checkr’s processing. Delays may occur, and timelines cannot be expedited. Regularly check your email for updates and follow instructions promptly.
Troubleshooting Tips for Missing Background Check Emails
Ensure that you've thoroughly searched your inbox, including spam/junk folders, for an email from Checkr.
Use the keyword "Checkr" when searching your mailbox.
If you still cannot locate the email, contact Hitch support, and request a new invitation.
Frequently Asked Questions (FAQs)
Why hasn’t my application been reviewed yet? Applications are handled manually, which can take time based on application volume and verification requirements.
What should I do if I didn’t receive any background check email? Confirm that you’ve checked your spam and junk folders for messages from Checkr, Hitch’s background check partner. Search your inbox using the term "Checkr" to locate the email. If the email is still missing or has expired, contact Hitch support to request a resend.
Why can’t I see rides or trips to accept after being approved? This could be due to incomplete onboarding steps. Confirm that you’ve accepted Hitch’s driver agreement terms and completed profile setup. If your issue persists, contact Hitch support for assistance.