Safety, security, and customer service are at the top of our minds with everything we do, and we expect this to be extended through our driver community to our customers.
We want to make every ride with Hitch comfortable for all riders and drivers. The guidelines in this section help to foster positive interactions within our diverse community during every experience.
Treat everyone with respect
We've created these standards for all contact points while using our service. This includes interacting with our Customer Experience team, other Hitch drivers, and riders in your vehicle.
Be timely and communicate when safe
Rider details become available 1 hour before departure. Please arrive at your pickup location on time or 10 minutes early to account for traffic. If you’re running late, communicate with your riders — but only when you’re not actively driving.
Drive safe and without distractions
The safety of our riders and drivers is our top priority, and once the rider is in your vehicle, most of this responsibility will fall on you as the driver. Staying alert, keeping your eyes on the road, and maintaining the posted speed limit are important factors in safe driving. We also recommend keeping music at a reasonable level and avoiding eating during driving, as both can distract you from the road.
Ensuring a safe ride for the rider leads to a positive experience, which often influences both the tip amount you receive and the review left on your profile.
Please remember that texting while driving is illegal. We do not condone the use of ANY device while driving. Do not use your device to watch TV, or videos, scroll on social media, or for any other use. While you need to have the Hitch app active and may need a direction-based map app - please use this in hands-free mode, mounted and easily visible.
We reserve the right to remove drivers from the platform without notice if we believe they are breaking traffic laws or are otherwise operating their vehicles in an unsafe manner.
Buckle up
Seatbelt use is required by law for both you and all passengers. Safety is our priority.
Be kind and respectful
Hitch wants to ensure a safe and welcoming community for all riders and drivers with respectful and positive behavior from both sides. Words matter.
You can take cues from your passenger about whether or not they'd like to have a conversation, listen to music, or ride quietly, uninterrupted. When the rider does want to chat, we suggest that you avoid conversations and topics that may be controversial or offensive in nature.
Disclose to your rider if you are using any sort of recording during your drive
We understand that as a driver, you have the right to safety and security in your personal vehicle, including video or sound recording in your car. However, we ask that you disclose any recording devices to your rider and that these recordings remain private. It's the right thing always to obtain consent and be upfront to ensure everyone is on the same page.
No smoking or vaping
Smoking or vaping of any substance is prohibited for riders and drivers during Hitch rides.
Communicate clearly and in advance about the plans for any rest stops
On longer trips, a rider may need to make a quick stop along the way. At the start of the ride, drivers and riders should talk through any potential stops or time constraints to make sure everyone is on the same page. We encourage drivers to be as accommodating as possible, especially if the stop is necessary for medical or personal reasons. At the same time, we ask riders to be respectful of the driver’s schedule by keeping any stops short and limited. This helps us continue providing a smooth and reliable experience for everyone.
Ensure that pickups and drop-offs take place at the location specified in the app
We choose safe and convenient pickup and drop-off spots along the route that both riders and drivers agree to at the time of booking. For the safety of everyone, please only pick up and drop off at these designated locations. All Hitch rides must begin and end at the locations provided in the app or listed in the booking details.
Sexual assault and misconduct
Sexual assault and sexual misconduct of any kind are prohibited. Sexual assault and misconduct refer to sexual contact or behavior without the other person's explicit consent.
Personal space and privacy should be respected. The following list provides examples of inappropriate conduct.
Any behavior or comments that could make others feel uncomfortable are not appropriate. This includes things like nudging, whistling, or winking. Avoid touching or making flirtatious remarks toward anyone you don’t know.
Certain conversations that could be perceived as harmless can be offensive. Don’t comment on appearance, perceived gender identity, or sexual orientation. Refrain from asking unrelated personal questions, such as, “Are you in a relationship?” Avoid discussing your or someone else’s sex life, using explicit language, or making jokes about that topic.
Sexual contact is prohibited at any time while using the Hitch App.
Please follow up with our Customer Experience team as soon as possible after your drive if there are any concerns we can help with.
We can only help when we know quickly about any issues that happened. We are here to help you succeed, so please contact us if you need anything.
Please review
Please take a minute to review our privacy statement regarding your personal information and additional TOS details that you've agreed to.
Hitch prohibits discrimination against users based on race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age, or any other characteristic protected under applicable law. Such discrimination includes, but is not limited to, any user refusing to provide or accept services based on these characteristics. Any user found to have violated this prohibition will lose access to the Hitch platform. Applicable laws in certain jurisdictions may require and/or allow the provision of services by and for the benefit of a specific category of persons. In such jurisdictions, services that comply with these laws and the relevant applicable terms are permissible under this policy.
As always, riders and drivers can cancel a trip for any reason. Failure to comply with Hitch policies, including our Community Standards, may result in your drive being canceled without payment. We reserve the right to remove drivers from the platform without notice if we believe they are not operating within our TOS, Community Guidelines, Hitch Policies, or service standards.
Questions?
Check out our other help center articles here or send us a live chat in the app.