Scheduling a ride with Hitch is simple and easy. We provide two options for getting you on the road - our app and our website.
We are app-based - so you will need to download the app. After downloading the app and creating your account, here are the steps for booking through the app:
Tap the 'BOOK NOW?' box on the main screen.
Input your exact starting address followed by your destination street address.
Then, tap either "Nearby Location" for station-to-station transportation or "Pick me up at" for door-to-door service.
If you choose to be picked up at a nearby location, the closest location to your address will appear. If this location is unsuitable, tap the blue arrow to view a list of alternative locations. Select your preferred one. Our partner locations are marked with a blue check.
Repeat this process for your drop-off location.
After that, select your travel date. You can choose either today, tomorrow, or a future date from the calendar.
Specify the number of passengers. If you select more than one, only private car options will be available. Only private options will be available if you indicate you're traveling with a pet. Please refer to our Pet Policy. This is an excellent opportunity to familiarize yourself with our luggage policy as well.
You can choose a departure time from the options provided.
Review your choices.
Confirm and book your ride.
Driver details will be available in your app 1 hour before departure.
Please note that you must enter a payment method in the 'Payments' section of the app before booking a ride - even if you have a promotion that discounts the ride to $0.
If you need to cancel your ride, no problem! You'll do so in your app.
You'll tap the ride card from the "Upcoming Trips" screen to cancel your scheduled ride. From there, select "cancel" and confirm cancellation.
Information on our cancellation policy can be found HERE.
If you cancel outside of 1 hour before departure, you will receive what you paid back in credits.
As noted at both the booking and cancelation point, we refund in Hitch Credits - not to the payment method. These credits never expire and will automatically apply to the next booking.
How far in advance can I book?
You can book rides for the same day or up to 60 days in advance.
Check out our other help center articles here or contact our support team through live chat in the app.