Yes, we allow pets on rides, subject to the following guidelines:
For Companion Pets and Emotional Support Animals:
Riders must book a Pet, Private, or XL ride.
Companion pets and emotional support animals are not permitted on shared rides.
Pets must be secured in a travel kennel or soft travel bag for the duration of the ride.
The pet and travel kennel must be able to fit safely in a standard 4-door sedan.
Only one pet per ride is permitted.
For Service Animals (ADA-Compliant):
Riders traveling with an ADA-recognized service animal are permitted to:
Bring their service animal without a travel crate.
Ride on shared rides or any other ride type.
Drivers may not:
Ask about the rider’s disability.
Request documentation for the service animal.
Drivers must:
Assume the service animal is necessary.
Allow the service animal to sit safely in the rider’s passenger area.
If a service animal causes a disruption or significant safety concern during the ride, drivers should contact Hitch Support immediately for guidance.
Important Reminders:
If a driver accepts a pet in violation of these policies (for example, allowing a companion pet on a shared ride without a kennel), Hitch may not be able to provide support for any resulting issues.
Drivers have a legal obligation under the Americans with Disabilities Act (ADA) to accommodate riders with service animals.
Discriminating against riders traveling with service animals is prohibited and may result in removal from the platform.
Contacting Support
If you encounter a situation where pet or service animal requirements are not met, please contact Support via the Hitch app.
You can also find more details in your Driver Resources tab in the app.
Cancellation Policy
Cancellation policies vary by product and route. The applicable cancellation terms will be displayed:
On the booking confirmation screen, and
On the cancellation screen.
Questions?
Check out our other help center articles here or send us a live chat in the app.