Since we love animals at Hitch, we do allow pets on rides. To ensure a furry friend's safety and the well-being of others in the car, we ask that riders follow our pet policy.
For a companion pet or emotional support animal -- riders should book a private, XL, or door-to-door ride - we do not allow companion pets on shared rides.
We ask riders to inform us beforehand using our Help Chat - in the app or on our website.
For companion pets and emotional support animals, pets should be secured in a travel kennel or soft travel bag for the duration of the ride. The pet and travel kennel must be able to fit in a standard 4-door sedan.
For an ADA-compliant medical service animal, the service animal does not need to be in a travel kennel and riders are permitted on shared rides with service animals.
Only one pet per ride is permitted.
If you encounter a situation where one of these requirements is not met, please contact support in the Hitch app. If you have accepted a pet in your ride without our knowledge, we cannot support any issues that may come up. Please look for more details in your Driver's Resources tab within the app.
In addition to preserving our values, we have additional steps in place to make sure that riders who need service animals have a safe and comfortable experience. If a driver begins a ride and notices that a rider has a service animal, they must make sure that the service animal is securely and safely kept in the passenger’s designated area.
Our drivers are also not allowed to ask the rider about the nature of their disability and must assume that the service animal is necessary for the rider. In the case of service animals beginning to cause disruption or discomfort to other passengers, our drivers are advised to call in to the Hitch support team for assistance. The support team will work with the driver to determine the best solution for the situation.
At Hitch, we want all of our riders to feel respected and safe. We take state and federal laws seriously and strive to provide a secure and comfortable experience for all. If you have any additional questions or concerns, please reach out to our Support Team via the Help Center. otherwise discriminating against riders with service animals.
Drivers have a legal obligation to provide service to riders with service animals.
A driver cannot lawfully deny service to riders with service animals because of allergies, religious objections, or a generalized fear of animals.
Riders cannot be denied service because they travel with a service animal.
Check out our other help center articles here or send us a live chat in the app.