Hitch & Accessibility

Hitch, as an organization, is committed to accessibility, diversity, and inclusion in all aspects of our service, including, but not limited to, digital accessibility for people with disabilities. Our customers, consumers, and staff should have equal and effective access to our website and any of our public-facing digital communication tools (The Hitch App). Hitch aims to comply with all applicable accessibility laws and regulations, including the Americans with Disabilities Act (ADA). We are continually improving the user experience for everyone and applying the relevant accessibility standards.

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Hitch is partially conformant with WCAG 2.1 level A. Partially conformant means that some parts of our content do not fully conform to the accessibility standard. We are currently working on these improvements to address accessibility for our users. To meet our goal, we have dedicated resources to our digital accessibility compliance effort, including those coordinating the effort and those responsible for designing, developing, and testing our website, smartphone app, and other digital content. We also ensure that our support documentation and services meet accessibility requirements.

Please let us know if you encounter accessibility barriers or need any help.

We welcome your feedback on the accessibility of Hitch. If you would like further information about our digital accessibility efforts, have a question, or would like to request auxiliary aids or services, please get in touch with us:

Please send us a live chat through the chat bubble on your screen or within the app.
You can reach out to us via email: [email protected].

Questions?

Check out our other help center articles here or reach out to our support team through live chat in the app.