Skip to main content
All CollectionsRider FAQHow it works
How are drivers screened?
How are drivers screened?

Here's how we guarantee safe and trustworthy drivers for riders

Noah avatar
Written by Noah
Updated over a year ago

At Hitch, safety is top of mind.

We want to help facilitate the best possible experience for our riders and drivers. To do so, we have a few requirements that ensure comfortable and safe rides.

Requirements for drivers to be approved on our platform:

Car Requirements:

  • Subcompact Vehicles are Not Allowed on the Hitch Platform.

  • Compact Sedans must be less than five years old.

  • Mid-Size Sedans and All SUVs must be less than ten years old.

  • Four Doors: This ensures room for luggage and riders alike.

  • Clean, fully operational, and well-maintained.

Driver Requirements:

  • Drivers must be 21 and over.

  • License, Registration, and Insurance: Providing up-to-date and valid driver documents is required.

  • Industry Standard Background Check: To ensure we keep our community safe, we will run the following checks:

- County Criminal Search (Current)
- National Criminal Search (Standard)
- Sex Offender Search
- SSN Trace
- Global Watchlist Search
- This assures that we can keep our community safe.

Also, our Customer Experience team is always available during your ride through live chat in-app should any questions or assistance be needed.

Questions?

Check out our other help center articles here or send us a note: [email protected]

Did this answer your question?