Hitch

Rider Community Standards

Rider FAQ

Hitch is affordable and fits in any budget

How much does a ride cost?

Frequently-asked questions about how to pay for your ride

What are my payment options?

Terms for Promotions and Discounts

Ride Bookings, Changes & Cancellations

Here's how we screen and verify our community of drivers

How are drivers screened?

How and when you'll connect with your driver

When will I see my driver details?

Here are some options for getting to your pick up spot

Getting to your pick-up location

Explaining Hitch’s Upfront Pricing and Service Fee

How Hitch Standby Works

How it works

Not the rider? No problem - but you need to let us know

Booking for someone else?

Hitch XL

When and how you can cancel your scheduled Hitch ride

Cancellation Policy

Student program

Late policy for riders

A guideline for how luggage and bags are handled

How many bags can I bring?

Cleaning fees charged for damage during a ride

Spills, messes, and damage during a ride

Did you leave an item in one of your Hitch rides?

Lost item?

Minors are not allowed to ride unaccompanied with Hitch

Can I ride if I am under 18?

What should I do if I can't contact my driver?

Rider General FAQ

Find answers and get help from Intercom Support and Community Experts

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