Hitch

Rider Community Standards

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Rider FAQ

We'll match you with a driver at your departure time. Guaranteed.

Scheduling a Ride with Hitch

Hitch is affordable and fits in any budget

How much does a ride cost?

Frequently-asked questions about how to pay for your ride.

What are my payment options?

Hitch Standard Terms for Promotions and Discounts

Ride Bookings, Changes & Cancellations

Here's how we guarantee safe and trustworthy drivers for riders

How are drivers screened?

How and when you'll connect with your driver

Getting Ride and Driver Details

Here are some options for getting to your pick up spot

Getting to your pick-up location

Booking for a group?

How it works

Not the rider? No problem - but you need to let us know.

Booking for someone else?

Hitch XL

Rider Rebates

Our drivers must follow the booking information

Requesting to be picked up or dropped off at alternate locations?

Special Accommodations

When and how you can cancel your scheduled Hitch ride.

Cancellation Policy

When ride credit refunds are and are not provided.

Hitch Cancellation & Credit Policy

Exclusive Perks with our Student Program

What Should I Do If I'm Running Late?

Heading to the San Antonio Spurs game with Hitch

We'll get you to the game.

Here's our policy for bringing pets on rides

Are pets allowed?

A guideline for how luggage and bags are handled

How many bags can I bring?

Information regarding how to handle traveling with a bike in a Hitch ride

Traveling with a bike?

Cleaning fees charged for damage during a ride

Spills, messes, and damage during a ride

Did you leave an item in one of your Hitch rides?

Lost item?

Minors are not allowed to ride unaccompanied with Hitch

Can I ride if I am under 18?

Rider General FAQ

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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