Rider FAQ
All you need to know to ride with Hitch
27 articles
Rider Community Standards
Scheduling a Ride with Hitch
How much does a ride cost?
What are my payment options?
Terms for Promotions and Discounts
Ride Bookings, Changes & Cancellations
How are drivers screened?
When will I see my driver details?
Getting to your pick-up location
Booking for a group
Explaining Hitch’s Upfront Pricing and Service Fee
How Hitch Standby Works
Booking for someone else?
Hitch XL
Requesting to be picked up or dropped off at alternate locations?
Special Accommodations
Cancellation Policy
Hitch Cancellation & Credit Policy
Exclusive Perks with our Student Program
What Should I Do If I'm Running Late?
We'll get you to the game.
Are pets allowed?
How many bags can I bring?
Traveling with a bike?
Spills, messes, and damage during a ride
Lost item?
Can I ride if I am under 18?