Standby is our most affordable way to ride between cities. When you book a Standby seat, we’ll search for open spots in scheduled rides and reserve your seat once one becomes available.
If we can’t match you with a seat, your booking will be automatically canceled—and you won’t be charged.
You’ll only be charged if a seat becomes available—and at any time before confirmation, you can book a guaranteed ride if you prefer to lock in your trip.
Will I get a ride?
Your Standby booking will be confirmed once we find an open seat. We'll notify you as soon as your ride is confirmed — either via email or in the app. You’ll also see the latest possible confirmation time after you book, so you always know what to expect.
Why don’t I see Standby for the trip I want?
Standby is currently offered only on select routes. If it doesn’t show up during your search, it might not be available for that route or date.
Will I be charged if I don’t get a ride?
No. Standby rides are fully refundable until a seat is confirmed. If we can't find you a ride or you cancel before confirmation, your card won’t be charged. If you booked using credits, they’ll go right back to your account.
What if I cancel my ride — will I get a refund?
It depends on the ride status:
Before confirmation: Your card hasn’t been charged yet. Canceling releases the hold, and any Hitch credits will be returned to your account.
After confirmation: Your ride is now guaranteed. At this point, the charge is finalized and the ride becomes non-refundable.
We include these details during checkout, in your confirmation email, and in the follow-up email when your ride is either confirmed or not.