How far in advance can I book?

You can book your ride up to 60 days in advance - or as little as a few hours before departure time.

If you want to select another date, tap the date at the top of the departure schedule page and choose the day that works for you from the calendar pop-up.

How can I change or cancel my scheduled ride?

Should you need to change the time or location of your scheduled ride, you'll cancel the scheduled ride in your app and rebook a new ride with the change of information you need.

What is the cancellation policy?

Each product and route has a different cancellation policy. The policy applicable to your particular route and product combination will be displayed on the booking confirmation screen and the cancellation screen in the app.

Can I get a refund?

Details on when we do and don't issue refunds can be found here.

Standard Hitch Rider Policies and Terms of Service apply. Hitch credits and promotions are not stackable - only one promotion can be used per ride. Hitch credits and promotions hold no monetary value, cannot be used for tips, and cannot be transferred to another account. To make any changes to your scheduled ride, you will need to cancel your ride - this may mean you lose the promotion applied to your booking. All rides must start and stop at the time and location of the app booking. All purchases are final sales. Lastly, a ride reservation does not include any tips you may want to provide your driver.

Questions?

Check out our other help center articles here or reach out to our support team through live chat in the Hitch app.