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Ride Bookings, Changes & Cancellations
Ride Bookings, Changes & Cancellations

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Harrison P. avatar
Written by Harrison P.
Updated over a week ago

How far in advance can I book?

You can book your ride up to 60 days in advance - or as little as a few hours before departure time.

The app default is set to schedule your ride for same-day travel.

If you want to select another date, tap the date at the top of the departure schedule page and choose the day that works for you from the calendar pop-up.

How can I change or cancel my scheduled ride?

Should you need to change the time or location of your scheduled ride, you'll cancel the scheduled ride in your app and rebook a new ride with the change of information you need.

Select "View Details" from the "Upcoming Trips" to cancel your scheduled ride. From there, select "cancel" and confirm cancellation.

What is the cancellation policy?

Hitch offers the flexibility for riders to book a variety of departure times throughout the day. To ensure that rides run smoothly for all passengers, we employ the following cancellation policy:

Cancellations made 1 hour or more before departure time are fully refundable through 
Hitch credits.
Cancellations made within 1 hour of departure are non-refundable.

This includes but is not limited to, bookings created in error, bookings not canceled within 1 hour of departure time, no-show bookings, late riders, and any violation of Hitch Terms of Service or community standards.

Can I get a refund?

Details on when we do and don't issue refunds can be found here.

Standard Hitch Rider Policies and Terms of Service apply. Hitch credits and promotions are not stackable - only one promotion can be used per ride. Hitch credits and promotions hold no monetary value, cannot be used for tips, and cannot be transferred to another account. To make any changes to your scheduled ride, you will need to cancel your ride - this may mean you lose the promotion applied to your booking. All rides must start and stop at the time and location of the app booking. All purchases are final sales. If you cancel your scheduled ride, you will receive a refund to your Hitch Credit Bank in the amount you paid. Lastly, a ride reservation does not include any tips you may want to provide your driver.


Check out our other help center articles here or reach out to our support team through live chat in the Hitch app.

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