Terms and Conditions
Hitch Credits and Promotions:
- Hitch credits and promotions hold no monetary value and cannot be used for tipping or transferred to another account.
Changes to Scheduled Rides:
- If you need to make changes to your scheduled ride, you must cancel it. Please note that canceling your ride could result in the loss of applied promotions. However, any credits, discounts, or promotions will remain active if you cancel outside one hour before departure.
- Canceling your ride outside one hour before departure entitles you to a refund credited to your Hitch account.
- Please remember that ride reservations do not include tips for your driver.
- All rides must start and end at the specified time and location in the app booking.
- All purchases are final sales, and refunds are not issued to the original payment method.
Check out our other help center articles here or contact our support team through live chat in the Hitch app.