Late policy for riders

We understand delays happen. Drivers will wait up to 10 minutes after the scheduled departure time for all ride types

• You’ll receive driver details 1 hour before departure
• If you’re running late, please communicate with your driver

What to Expect

• If you arrive more than 10 minutes late, your ride may be marked as a no-show and canceled.
• You’ll need to reschedule at current prices

Compensation for Delays Caused by the Driver

If your ride is significantly delayed because of the driver (for example, a late pickup or repeated vehicle charging stops such as an EV charging during the trip), you may be eligible for compensation. Contact support with your trip details and we'll issue account credits for the inconvenience.

• Compensation is provided as credits reflected in the app.
• If you've already received an initial credit but experienced further delays or additional charging stops, reach back out—additional compensation can be added after review.

Updated on: 29/10/2026