• Ride Bookings, Changes & Cancellations

  How far in advance can I book? You can book your ride up to 60 days in advance - or as little as a few hours before departure time. (https://downloads.intercomcdn.com/i/o/707756604/3d79877423276639a9d791db/rider+Important+note.png?expires=1779333300&signature=8d5268b25fa03b3aac92104b44e267233a7087cbed19aa01b1aecd4c41ab1294&req=cyAgEcx4m4FbFb4f3HP0gC%2FJHHhhIPopular

• Late policy for riders

  We understand delays happen. Drivers will wait up to 10 minutes after the scheduled departure time for all ride types You’ll receive driver details 1 hour before departure If you’re running late, please communicate with your driver What to Expect If you arrive more than 10 minutes late, your ride may be marked as a no-show and canceled. You’ll need to reschedule at current pricesPopular

• Cancellation Policy

  Cancellation policies vary by ride type and timing. To view your specific policy, tap Cancel on your trip. You’ll always see the cancellation terms before booking. For questions, contact our support team. Questions? Check out our other help center articles here or reach out to our support team through live chat in the app.Some readers

• Scheduling a Ride With Hitch

  Scheduling a ride with Hitch is simple and easy. We provide two options for getting you on the road - our app and our website. Note: If you book directly through our website, you will still need to download our app to view important ride details and manage your reservation. Where to Book You can book through our website, iOS app, or Android app. Enter Your Trip Details Start by entering your origin and destination. For best results, use specific addreSome readers

• Airport Pickup and Drop-off Service

  Save on flights by riding to a nearby Airport Many travelers use Hitch to depart from nearby cities where flights are often significantly cheaper. By riding with Hitch to a different airport, you can: Access lower airline fares Avoid expensive airport parking fees Keep your trip more flexible and affordable Airport Rides with Hitch Door-to-Door With Hitch Door-to-Door, we offer convenient and comfortable airport rides to and from any major airports in the cities we serve.Some readers

• Explaining Hitch’s Upfront Pricing and Service Fee

  We aim to offer the lowest final price possible - while being transparent about how pricing works. Many of the costs associated with each ride - like driver rates, insurance, and traffic conditions - can change day to day and are difficult to predict at the time of booking. Sometimes we're able to reflect these accurately in your total upfront fare; other times, the actual costs vary. To account for that, we include a service fee as part of your total trip price - but we've structured it to keSome readers

• Hitch XL

  More space. More flexibility. Need extra room for your group or luggage? Hitch XL provides a full-size SUV or van with seating for 5-7 passengers, depending on the vehicle you’re matched with. When booking a Hitch XL ride, you may notice a '3 seats' label displayed in the app or on your receipt. This label does not indicate a limit on the number of passengers but signifies that the vehicle is reserved for private use by your group. What to Expect: Guaranteed SUV or Van SeFew readers

• Are pets allowed?

  Yes, we allow pets on rides, subject to the following guidelines: For Companion Pets and Emotional Support Animals: Riders must book a Private Ride or Door-to-Door Ride. Companion pets and emotional support animals are not permitted on shared rides. Pets must be secured in a travel kennel or soft travel bag for the duration of the ride. The pet and travel kennel must be able to fit safely in a standard 4-door sedan. Only one pet per ride is permitted. RiFew readers

• Getting to your pick-up location

  For our station-to-station rides, Hitch uses safe, highly rated pickup spots — often coffee shops or well-known public locations — conveniently located along your route to the destination city. How you get there is up to you, but here are a few common options: A ride from a friend or family member Local rideshare apps (e.g., Uber or Lyft) Metro or public bus/train Driving yourself Please plan ahead by checking traffic and travel time using your preferred navigationFew readers

• How Hitch Standby Works

  Standby is our most affordable way to ride between cities. When you book a Standby seat, we’ll search for open spots in scheduled rides and reserve your seat once one becomes available. This means confirmation occurs only if an available seat is matched with a driver, differing from direct booking options like Shared, Private, or XL trips that guarantee a ride upon reservation. If we can’t match you with a seat, your booking will be automatically canceled—and you won’t be charged. You’ll onFew readers

• Student program

  Student Discounts on Hitch Rides Hitch offers a 5% discount for students actively enrolled in a U.S.-based degree program. To enable the student discount, students must add and verify their student email. This ensures the discount is applied automatically to all eligible rides. How the Discount Works The 5% discount applies automatically to your fare. The discount only applies if the final fare (after promotions, credits, or referrals) is greater than $0. Check the app orFew readers

• What are my payment options?

  All payments for Hitch rides are processed through our app or website. We do not accept cash payments. Accepted Payment Methods: Most major credit cards and debit cards. Not Accepted: Prepaid or reloadable debit/credit cards Gift cards issued by credit card companies CashApp cards Electronic payment services (PayPal, CashApp, Venmo, etc.) *Standard Hitch Rider Policies and Terms of Service apply. Hitch credits and promotions are not stackable - only one prFew readers

• How much does a ride cost?

  Affordable travel between cities Traveling between cities can be expensive, but it doesn't have to be. Hitch provides an excellent way to get between cities that fits your budget. Pricing is based on one-way travel. Hitch operates on a route-based payment system, which ensures that pricing remains straightforward and consistent for travelers regardless of the number of passengers. You may also use Hitch credits toward your booking. General credits are sometimes provided for inconvenFew readers

• Partner Locations

  Say Hello to Partner Locations​ Enjoy complimentary Wi-Fi, quick bites, beverages for purchase, accessible outlets, and more, all designed to ensure your comfort while you wait for your Hitch ride to start. Hitch partners with carefully selected locations, handpicked by our team, to enhance your experience. These spots offer guaranteed amenities at no additional cost. Book your ride now to access these exclusive perks. (https://storage.crisp.chat/users/helpdesk/website/-/7/1/8/d/718df5Few readers

• Lost item?

  If you think you left something behind, we’ll try to contact your driver to check if it was found. As soon as you notice the item is missing, contact us via in-app chat or through our website. Provide specific details about the item and where it may be in the car. A photo is helpful if available. Include your trip details when reporting the issue, such as the date, time, and route. Most cases are resolved within 24-48 hours, and our support team will keep you updated during the prFew readers

• Booking for someone else?

  You can book a ride for a friend or family member — no problem. But for safety and support, all riders must have their own Hitch profile with their legal name. Hitch profiles require a valid U.S. phone number for creation, ensuring identity verification and effective communication during the ride. Here’s how to do it: Provide the Recipient's Details: The rider receiving the transfer must have an active Hitch profile. You will need their full name, phone number, and email addressFew readers

• Spills, messes, and damage during a ride

  Cleaning and Damage fees Riders are responsible for cleaning and damage done to a vehicle's interior or exterior caused by food spills, pet damage, or other incidents. If the driver provides proof that there was a spill, mess, or other damage during the ride, we may charge a fee using the rider's payment method on file to reimburse the driver for professional cleaning. The fee could be up to $300 depending on the severity of the incident. All fees are paid in full to the driver.Few readers

• How You Can Get Free Ride Credits with Referrals

  How to Use Referral Credits on Hitch At Hitch, we love rewarding our users for spreading the word about our app. Our referral credit program allows you to earn credits towards your rides simply by inviting your friends and family to join Hitch. Please note that referral credit offers can change with various promotions, so be sure to refer to the app for the most current promotions. Sharing Your Referral Code Share your referral link by either: Copying the link and sending to yourFew readers

• Rider Community Standards

  Thank you for choosing Hitch and for helping us maintain a safe and welcoming environment for all. By agreeing to these guidelines, you are helping us create a positive and respectful community for all Hitch users. We take these standards seriously, and any violations may result in suspension or termination of your account. To help foster this community, we ask that you agree to the following guidelines when using our app and platform: Treat everyone with respect. At Hitch, we strive toFew readers

• When will I see my driver details?

  You’ll see your driver’s details at least 1 hour before departure. At that point, you’ll be able to contact (via sms or call) your driver directly through the app. Additionally, it is recommended to track your driver’s real-time location in the app to monitor their progress and ensure smooth communication. It’s essential to monitor your driver’s location in the app until they arrive. Real-time tracking keeps you informed of any changes in their movement or ETA. Rare Exceptions: InFew readers

• What should I do if I can't contact my driver?

  What Should I Do If I Can't Contact My Driver? Occasionally, you may experience difficulties reaching your driver on Hitch. Different factors can contribute to this, including your driver's current activities, technical conditions, or app-specific processes. This article outlines common reasons for unavailable drivers and provides recommendations to resolve such issues effectively. Common Reasons Drivers May Not Be Reachable Driver On Route: If the driver is en route, traffic orFew readers

• How many bags can I bring?

  Here are our general luggage guidelines: Single-Seat Purchase (Shared Ride) You may bring 1–2 small bags, such as: One carry-on suitcase and a backpack, or One standard-size suitcase If you have more than this, please book a private ride instead. Private Ride You can bring as many bags as fit safely in the trunk of a typical 4-door sedan (usually 2–3 standard suitcases). Hitch XL For Hitch XL, you can bring luggage that fits safely in a full-size SUV or vanFew readers

• Can I ride if I am under 18?

  We follow standard industry policies for unaccompanied minors: Riders must be 18 or older to have a Hitch account and request rides. Riders under 18 must be accompanied by someone 18 or older. Minors cannot ride alone, even if dropped off or picked up by an adult. Drivers may request proof of age (e.g., driver’s license) and may decline a rider they believe is under 18. Rides booked for unaccompanied minors will be canceled, and no refund will be issued.Few readers