Spills, messes, and damage during a ride

Cleaning and Damage fees

Riders are responsible for cleaning and damage done to a vehicle's interior or exterior caused by food spills, pet damage, or other incidents. If the driver provides proof that there was a spill, mess, or other damage during the ride, we may charge a fee using the rider's payment method on file to reimburse the driver for professional cleaning. The fee could be up to $300 depending on the severity of the incident.

All fees are paid in full to the driver.

If you are charged a fee, you will receive a separate receipt after the ride and outreach from our Customer Experience team.

How drivers report a spill, mess, or damage

To have an incident reviewed, contact us as soon as possible after the trip and provide:

• Photos of the spill, mess, or damage.
• The trip details (date and route) and the specific rider you believe was responsible.

We'll need proof that the incident occurred and confirmation that the rider was responsible before a cleaning fee can be issued. Once reviewed, the standard cleaning fee is $40, and higher amounts may apply depending on the severity of the damage.

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Updated on: 29/10/2026