When will I see my driver details?

You’ll see your driver’s details at least 1 hour before departure. At that point, you’ll be able to contact (via sms or call) your driver directly through the app. Additionally, it is recommended to track your driver’s real-time location in the app to monitor their progress and ensure smooth communication.

Your driver’s vehicle details — including make, model, year, and license plate — are shown in the app on your trip once a driver is assigned. If the vehicle information isn’t showing or your driver hasn’t arrived, contact support through live chat and we can confirm the vehicle details for you and reach out to your driver. For the vehicle color, you may need to ask your driver directly.

It’s essential to monitor your driver’s location in the app until they arrive. Real-time tracking keeps you informed of any changes in their movement or ETA.

Rare Exceptions:

In some cases, driver details may be delayed due to:

• A temporary delay in matching due to traffic or demand
• A last-minute driver cancellation

When will my ride be matched with a driver?

Many trips are matched closer to the departure time, so it's normal not to see a driver right away. There's no exact ETA for when a match will happen, as the system tracks available drivers in the area and matches trips based on availability. If a driver isn't found right away, the system keeps looking and we'll send an update as soon as there's a change.

Once you're matched, the updated ETA appears in the app about 1 hour before departure, and the phone number shown will be linked to your driver.

Return rides and ETA updates

If your ride is a return ride, your driver is first completing an outbound trip (dropping off passengers from the other end of the route) before heading to your location. Because of this, the ETA may not update in the app until the driver has finished that outbound trip, and the driver's location may still show their previous trip. Traffic or other delays along the way can also affect timing. Keep watching the app for ETA updates.

If you can no longer wait for a match, you can cancel in the app (Upcoming Trips → select the ride → Cancel → confirm) and request a credit refund to your Hitch account. If your ride is significantly delayed, reach back out after the trip is completed so we can discuss compensation in the form of credits.

You can always find the latest trip and driver updates directly in the Hitch app. These updates include real-time location tracking and dynamically generated ETAs that adjust based on traffic or route changes.
​

Estimated times of arrival (ETAs) in the Hitch app are dynamically updated using real-time data to reflect changes in traffic and other variables.

To avoid confusion, it’s important to note that exact arrival times depend on multiple factors like traffic and route adjustments, but the app ensures timely updates to keep you informed.
​

Questions?

Check out our other help center articles here or reach out to our support team through live chat in the Hitch app.

Updated on: 29/10/2026