Flexible Traveling with Hitch

Planning a trip with Hitch is hassle-free and enjoyable! When you book a ride with us, you may wonder how many bags you can bring. Our general guidelines are as follows:

If you purchase a single seat in a shared car, you may bring 1-2 small bags, like one carry-on-sized piece of luggage and a backpack or one standard-sized suitcase. If you have more than this, please do not purchase a single seat.

With a private ride, you can bring as many items/bags that will legally and safely fit in the trunk of a typical 4-door sedan-type car. Typically, 2-3 standard-size suitcases.

If you book a Hitch XL ride, you can bring as many items/bags that will legally and safely fit in a full-sized SUV or Van. Typically, up to 5 standard-size suitcases.

Please follow these guidelines to avoid the cancellation of your ride. A refund will not be issued for the canceled ride, or additional fees could apply.

Our service is designed to connect people from city to city, focusing on providing safe and comfortable transportation. While we value your business, we specialize in transferring passengers, not objects. If you need assistance with item transportation, we recommend reaching out to a dedicated courier or moving service.

Standard Hitch Rider Policies and Terms of Service apply. Hitch credits and promotions are not stackable - only one promotion can be used per ride. Hitch credits and promotions hold no monetary value, cannot be used for tips, and cannot be transferred to another account. To make any changes to your scheduled ride, you will need to cancel your ride - this may mean you lose the promotion applied to your booking. All rides must start and stop at the time and location of the app booking. All purchases are final sales. If you cancel your scheduled ride, you will receive a refund to your Hitch Credit Bank in the amount you paid. Lastly, a ride reservation doesn't include any tips you may want to give your driver.

Questions?

Check out our other help center articles here or reach out to our support team through live chat in the app.