Cancellation Policy
Cancellation policies vary by product and route. The cancellation policy for your particular trip will be displayed on the confirmation screen and on the cancellation screen.
When am I not eligible for a credit refund?
Hitch does not provide full or partial credit refunds for:
The ride was completed.
Tips made to drivers after a ride. These go directly to drivers.
Rides were missed due to a rider arriving more than 10 minutes late to the pick-up location or failing to communicate with their driver or the Hitch Customer Experience team.
Rides that were delayed or otherwise affected by uncontrollable events, including but not limited to - weather, traffic, accidents, construction, road conditions, etc.
Riders that did not show up for the departure or communicate with the Hitch team or driver.
Rides that were not completed due to a rider violating any Rider Policy.
The rider deemed a ride undesirable due to vehicle type, quality, or an issue with a driver not meeting an expectation that fell outside our Hitch driver requirements. We do expect our drivers to maintain a well-kept car and respectful environment. We constantly strive to provide the highest quality service and welcome all feedback about our drivers and their vehicles.
*Credits for other situations could be provided but are at the sole discretion of our support team based on the information available to them.
If you have any further questions or concerns, please don't hesitate to contact our customer support team. We are always happy to assist you!
Standard Hitch Rider Policies, Payment Terms, and Terms of Service apply.
Questions?
Check out our other help center articles here or reach out to our support team through live chat in the app.