Cleaning and Damage fees
Riders are responsible for excessive damage to a vehicle's interior or exterior caused by food spills, pet damage, or other incidents. If the driver provides proof that there was a spill, mess, or other damage during the ride, we may charge a fee using the rider's payment method on file to reimburse the driver for professional cleaning. The fee could be up to $100 depending on the severity of the incident.
All fees are paid in full to the driver.
If you are charged a fee, you will receive a separate receipt after the ride and outreach from our Customer Experience team.
This is included in our Terms of Service that are agreed upon at sign-up, and your continued use of our platform indicates consent.
Questions?
Check out our other help center articles here or reach out to our support team through live chat in the app.