You can book a ride for a friend or family member — no problem. But for safety and support, all riders must have their own Hitch profile with their legal name.
Here’s how to do it:
Have the rider create their own Hitch profile (using their legal name).
Once created, send us their name, phone number, and email.
Our Customer Experience team will transfer the ride to their account.
Important:
The ride cannot begin until this is complete.This ensures the rider can view driver details, connect at pickup, and get support if needed.
Standard Hitch Rider Policies and Terms of Service apply. Hitch credits and promotions are not stackable - only one promotion can be used per ride. Hitch credits and promotions hold no monetary value, cannot be used for tips, and cannot be transferred to another account. To make any changes to your scheduled ride, you will need to cancel your ride - this may mean you lose the promotion applied to your booking. All rides must start and stop at the time and location of the app booking. All purchases are final sales. Cancellation policies vary by product and route. The cancellation policy for your particular trip will be displayed on the confirmation screen and on the cancellation screen. Lastly, a ride reservation does not include any tips you may want to provide your driver.
Questions?
Check out our other help center articles here or reach out to our support team through live chat in the Hitch app.