You can book a ride for a friend or family member — no problem. But for safety and support, all riders must have their own Hitch profile with their legal name.
Here’s how to do it:
Prepare the Recipient's Details: The rider receiving the transfer must have an active Hitch profile. You will need their full name, phone number, and email address.
Initiate the Transfer: Submit the recipient's information through our support chat for validation.
Confirm the Transfer: Our Customer Experience team will notify both parties once the ride has successfully been transferred to the new account.
Important:
The ride cannot begin until this is complete.This ensures the rider can view driver details, connect at pickup, and get support if needed. Once the ride transfer is successful, the system will send you a notification either via in-app chat or email confirming the transfer details. Without receiving this confirmation, the transfer is not finalized, and the original user retains control over the ride.
Ensure all transfer details are provided upfront to expedite the process and avoid delays. Riders should also meet Hitch’s profile requirements to use this feature.
Questions?
Check out our other help center articles here or reach out to our support team through live chat in the Hitch app.