You can book a ride for a friend or family member — no problem. But for safety and support, all riders must have their own Hitch profile with their legal name. Hitch profiles require a valid U.S. phone number for creation, ensuring identity verification and effective communication during the ride.
Here’s how to do it:
Provide the Recipient's Details: The rider receiving the transfer must have an active Hitch profile. You will need their full name, phone number, and email address.
Transfer the Booking: Submit the recipient's details to Customer Support so they can transfer the booking to their Hitch account. Note that if the recipient cannot provide a valid U.S. phone number, the transfer will not be possible as it is required for creating a Hitch account.
Important:
The ride cannot begin until this is complete. This ensures the rider can view driver details, connect at pickup, and get support if needed. Once the ride transfer is successful, the trip details will automatically appear in the recipient’s Hitch account. Communication for the ride, such as driver updates and support notifications, will default to the account holder listed on the original booking if the intended rider does not have a Hitch profile. Without this update in the recipient's account, the transfer is not finalized, and the original user retains control over the ride.
If Hitch credits were applied to a booking and later transferred, these credits will move to the recipient’s Hitch account. The credits cannot be reclaimed by the original sender, even if the transferred trip is canceled. Furthermore, only the new rider will have access to the driver details such as driver name, vehicle details, and estimated arrival times post-transfer. These measures ensure clarity and proper trip ownership.
If a rider cannot create a Hitch profile and you cannot transfer the ride, cancellation may be the best option. Cancelling more than 5 days before the scheduled ride ensures no charges and releases the hold on your card. The payment will remain associated with the original booking until then. Providing complete transfer details upfront can also expedite processes and prevent unnecessary delays.
It is important to note that transferring a trip does not result in any pricing changes. The trip’s cost and other booking terms remain constant, ensuring a seamless transfer process.
Frequently Asked Questions About Trip Transfers
Can the original customer reclaim transferred Hitch credits? No, once Hitch credits are transferred along with a trip, they remain with the recipient, even if the trip is canceled.
What happens if the transfer fails? In general, both the sender and recipient should confirm account details to ensure a successful transfer. If issues persist, contacting Hitch support is recommended.
Can I undo a transfer? No, once a trip has been transferred, the process cannot be reversed. The recipient assumes full ownership of the trip.