Accessibility Statement
Hitch & Accessibility Hitch, as an organization, is committed to accessibility, diversity, and inclusion in all aspects of our service, including, but not limited to, digital accessibility for people with disabilities. Our customers, consumers, and staff should have equal and effective access to our website and any of our public-facing digital communication tools (The Hitch App). Hitch aims to comply with all applicable accessibility laws and regulations, including the Americans with DisabiSome readersWhere Can I Download the App?
How to Download the Hitch App The Hitch app is available on both Android and Apple devices. To download the Hitch app on your Apple device, go to the Appstore and search for "Hitch." Once you find the app, click on the "Get" button and follow the prompts to download and install the app on your device. For Android users, the Hitch app can be downloaded from the Google Playstore (https://play.google.com/storeFew readersHow to get in touch with Hitch
Hitch Rider & Driver Support FAQ Everything you need to know to be a successful Hitch rider or driver is here in our FAQ - however, we are a company that thrives on the feedback and engagement of our riders and drivers. Live Chat Support Availability Unfortunately, at this time, we do not have phone support available. We respond to you quickly through live chat — in-app, or on our website. Our support team is dedicated to finding the perfect solution for you. Live chat is availableFew readersYour privacy is important to us.
Privacy Statement At Hitch, we prioritize everyone's safety, respect your privacy, and are committed to securely handling your data. You have the right to control your personal information, including the ability to delete your data through the app anytime. Below, we outline our practices regarding data collection, usage, and protection: Use of Intercom Services: We use third-party analytics services, like Intercom, to understand your usage of our services. We provide limited informatiFew readersWe Believe in Connection and Inclusion
At our core, Hitch is about bringing people together. We connect people to communities, opportunities, moments, and memories. The people we connect with, our fantastic rider and driver community, are made up of every race, gender identity, religion, marital status, economic status, and sexual orientation. Our diverse and vibrant community comes together to take back the road trip, making travel between cities fun again. We love this community. We love their stories. We love their connections. WFew readersTerms for Promotions and Discounts
Terms and Conditions Hitch Credits and Promotions: Hitch credits and promotions hold no monetary value and cannot be used for tipping or transferred to another account. They are non-refundable and cannot be transferred back to your original payment method. Changes to Scheduled Rides: If you need to make changes to your scheduled ride, you must cancel it. Please note that canceling your ride could result in the loss of applied promotions. However, any credits, discounts, or promotiFew readers